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Returns and Exchange Policy

KAIBA would like you to be completely satisfied and happy with your purchase. Ordering online can be tricky - especially when it comes to purchasing swimwear. In the event that you are not satisfied, you have the following options:

 

Regularly priced merchandise:

If you would like a refund for your regularly priced item, please contact info@kaibashop.com to receive instructions on how to return your merchandise.  Please do not return the item without sending an email to info@kaibashop.com. We accept returns within 15 days upon the customer's receipt of the merchandise. You will be issued the refund credited to the same account of your purchase. The refund amount is the value of shipping costs deducted from your payment. Returns received after 15 days will not be accepted.

 

Sale Merchandise:

No refunds will be issued for merchandise on sale.  

 

Exchanges: 

You can decide to exchange the product with another one with the same price when you receive. If you decide to do so, please send us an email at info@kaibashop.com We accept exchange inquiries for the same priced items that reach us within 15 days upon the receipt of the product by the customer. We will ask you to ship the product back us and we will ship you the product you ask to receive in exchange once we receive your shipment. In that case you will be responsible for the returning shipment. 

 

Important Note:

Items returned or exchanged must be in the original condition (unless defective) i.e. new, unworn, unsoiled and in sellable condition.  All tags must be in place and hygienic protective shields attached (never removed) on swimsuit bottoms.  Merchandise which is NOT in new condition, and has been soiled, damaged, washed, mishandled, or is missing the tags will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment and will forfeit all claims. KAIBA reserves the right to refuse any return that is poorly packaged or damaged and by way rendering the items unsellable.   Once an order has been placed, you may not cancel once the order has shipped.  However, if the merchandise has not yet been shipped, you may be able to cancel by immediately contacting KAIBA at info@kaibashop.com.

KAIBA reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges. 

 

Refunds:

Refunds will be issued within 3 days of receipt of returned merchandise and may take additional certain amount of days to appear on your account.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@kaibashop.com.